In response to the COVID-19 pandemic and growing economic challenges, SMUD announced it will extend the suspension of disconnecting power due to non-payment for residential and commercial customers until April 17.
“We made this decision due to the impact that COVID-19 is having on our local communities,” said Arlen Orchard, CEO and General Manager of SMUD. “We want to ensure that our most vulnerable customers have access to power during these times.”
The suspension of power disconnection due to non-payment began March 13 and will last through April 17, as SMUD continues to monitor the evolving situation.
Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time. Customers are encouraged to contact SMUD to make payment arrangements or to enquire about energy assistance rates and other programs.
SMUD also reminds customers to beware of scams and fraud. For your safety, remember that SMUD will never call you and direct you to a non-SMUD payment facility or require a specific method of payment (such as a wire transfer or money card) to pay your electric bill. For a list of SMUD authorized pay stations, visit SMUD.org or call 1-888-742-7683. SMUD field crews always carry photo ID. If you’re in doubt, ask to see ID. A true SMUD employee will be happy to show it to you. SMUD will also never email you to ask for financial information.
If you are concerned about the balance or status of your account due to a phone call or email you received, call: Residential-1-888-742-7683; Business-1-877-622-7683, or e-mail firstname.lastname@example.org to check with an authorized representative.