SACRAMENTO – Sacramento Housing and Redevelopment Agency, SHRA, is concerned about the health and safety of employees, housing program participants, and the general public regarding the COVID-19 (coronavirus) pandemic.
SHRA owns and manages more than 3,000 public housing rental units and owns other property throughout the City and County of Sacramento. These units and properties are vital to providing critical housing to low-, and very low-income residents.
SHRA is following guidelines from local, state and federal public health agencies by implementing precautions that may help prevent the spread of the disease. Here are procedures that SHRA will follow until further notice:
All SHRA offices are closed to the public except by appointment until further notice. Please contact us by phone for assistance or visit their website at www.shra.org where you may find answers to your questions.
The Housing Choice Voucher office lobby is closed to the public and we are limiting routine face-to-face visits. No walk-ins can be accepted at this time. Housing staff will assist clients by phone, email and postal mail when possible.
Please call the Housing Authority/HCV office at (916) 440-1390 for assistance. For additional information, visit https://www.shra.org/
PUBLIC HOUSING COMMUNITY OFFICE OPERATIONS
The Housing Authority is limiting routine face-to-face office visits. Housing staff will do business by phone, email, online video/audio conferencing and postal mail when possible. Instead of coming into the site office at your community, please call and speak with staff to address your questions or concerns.
WORK ORDERS, REPAIRS & INSPECTIONS
When you contact the office about a work order you will be asked the pre-screening questions below prior to maintenance staff entering your unit.
- Has any household member been feeling sick or had any flu-like symptoms such as cough, fever, chills or sneezing in the last five days?
- Has any household member been exposed to the coronavirus?
If the answer to either of these questions is yes, the work will be rescheduled unless the repair is an emergency. Emergency repairs include no water, heat, electricity, gas; gas smell, sink or toilet overflow/ clogged, smoke detector or carbon monoxide detector, elevator, water heater, leaks, fire or paramedic. If staff enters the unit, they will use personal protective equipment.